Privacy Policy
At Alta Vision Solar, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with or engage with our website.
The data controller is Alta Vision Ltd, 25 Bowlers Croft, Basildon, Essex, SS14 3DX, United Kingdom (info@altavision.co.uk). We process personal data in line with the UK GDPR and, for visitors in the European Economic Area, the EU General Data Protection Regulation (GDPR).
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Information We Collect
We collect the following types of information:
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Personal Information You Provide:
- Name, email address, phone number, and other contact details submitted through sign-up forms or contact pages.
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Automatically Collected Information:
- IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
- Details about your visit, including pages visited and links clicked.
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Third-Party Information:
- Data obtained from sources like social media platforms and partners, where applicable.
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Personal Information You Provide:
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How We Use Your Information
We use the information collected to:
- Respond to your inquiries and provide customer support.
- Improve and personalize your website experience.
- Send promotional messages, updates, or newsletters (with your consent).
- Comply with legal obligations and ensure the security of our services.
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Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Trusted Service Providers: Third-party partners who assist in operating our website and delivering services.
- Legal Reasons: To comply with legal obligations or respond to lawful requests.
- Business Transactions: In the event of a merger, acquisition, or sale of company assets.
- Comply with legal obligations and ensure the security of our services.
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Legal Basis for Processing
- Enquiries and quotes: to take steps at your request before entering into a contract, and to perform that contract (Art. 6(1)(b) GDPR).
- Analytics and advertising cookies: your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time.
- Security and legal obligations: our legitimate interests and legal obligations (Art. 6(1)(f) and 6(1)(c) GDPR).
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International Transfers
Some of our service providers, including Google (website hosting, form processing, analytics and advertising) and Microsoft (Clarity), may process data in the United States. Where this happens, transfers are protected by the UK Extension to the EU-US Data Privacy Framework or standard contractual clauses.
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How Long We Keep Your Data
We keep enquiry details only for as long as needed to respond to you and to deliver any resulting work, and afterwards only as long as the law requires (for example for tax or warranty records). Analytics data is kept according to the retention settings of the tools listed above.
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Your Rights
You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time without affecting processing carried out before you withdrew it. To exercise these rights, email info@altavision.co.uk. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or, in the EEA, to your local data protection authority.
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Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the "Effective Date" will reflect the most recent revision. We encourage you to review this policy regularly to stay informed about how we handle your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: info@altavision.co.uk